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Cancellation Policy

Due to limited availability on our calendar, travel schedule, and many other factors, we request that you cancel at least 24 hours before a scheduled appointment. This gives us the opportunity to fill your slot should you not be able to keep the appointment. You may cancel your appointment by phone or email (trainer@gooddoghappyowner.com). If you want to cancel your appointment before 24 hours, we can reschedule your appointment to another time. We reserve the right to cancel or reschedule an appointment at any time due to unforeseen situations that may be due to a medical, travel, or personal situation.

 

No Show Policy

Your appointment is very important to us. However, we understand there are unexpected situations that may conflict with our schedule time.

 Any cancellation or rescheduling made less than 24 hours before our appointment time will be considered a no-show and will result in your forfeiting the meeting.

 In the event of a true, unavoidable emergency, we will do our best to reschedule your service for another time that is convenient to you.


Refund Policy

When you sign up for this program, you are holding a spot on our calendar to provide the best service possible to you. We hope you'll take advantage of our time together, but if you do not, we unfortunately cannot provide a refund. We will work with you to the best of our ability to accommodate schedules to ensure you get the most out of this program. 

To encourage commitment to training, refunds are not offered. In the unfortunate circumstance that your dog passes away, previously unused, paid training sessions will graciously be refunded.


Compliance Policy

All Good Dog Happy Owner Dog Training, LLC. clients are expected to comply with the following policy.

  1. Attending our scheduled appointments in a timely manner and fully prepared to participate.
  2. All recommendations must be followed as intended. Written notes and video examples will be provided as supplemental material to facilitate learning and document recommendations for future reference.
  3. Clients are to follow the instructions that are given by the trainer. Any deviation of the training techniques discussed can and will change the expected results of the training. If you resort to methods which are not condoned by the trainer, your lessons may be forfeited based on the trainer’s judgment.
  4. The use of any training tools such as shock collars (e-collars), choke chains, or prong collars that have not been explicitly recommended by your trainer will lead to the immediate termination of the program.